Prices

The prices in this catalogue are indicated in Swiss francs or euros, net amounts, including VAT and guaranteed.

Items covered by a guarantee are subject to the conditions of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the article, as evidenced by the accompanying document (invoice) which we ask you to keep carefully. The following are not covered: damage due to poor maintenance, non-compliance with the instructions for use, or normal wear and tear.

Availability 

Our delivery commitment is void in the event of failure or non respect of supply deadlines by our own suppliers, and insofar as this unavailability is not attributable to KOALA STICKERS. In the event of unavailability of a product, we will inform you as soon as possible.

Terms of payment

Payment methods: Paypal or credit card (Stripe)

Delivery and transport

Available items are sent by post within approximately 5 to 8 days. A contribution from you is requested only once per order.

PLEASE NOTE: KOALA STICKERS does not deliver its parcels to post office boxes and does not deliver any goods to minors or customers under guardianship, except with the written authorisation of the parents or guardian.

Return or exchange of goods

Items must be returned intact and complete in their original packaging (with labels bearing their references), accompanied by the delivery note, within 7 days of receipt of your parcel. You are responsible for the shipping costs of the return. In the case of an exchange order, the carriage costs of your new order are free of charge. 

Legal guarantee

Check the condition of the delivered goods without delay to rule out obvious material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to notify us of any defects or faults in the delivered goods so that we can rectify them.

Data protection

All personal data will be treated as confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order.

Applicable law and place of jurisdiction

The applicable law is Swiss law, and any dispute will be dealt with by the District Court FRIBOURG ⁽¹⁾ 

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